Return & Refund Policy

1. Our Return & Refund Commitment

Ironenews offers customers a straightforward return process for eligible purchases of Denim Jeans, Denim Jackets, and Denim Dresses.

Eligible products may be returned within 60 days of the delivery date. Once an eligible return has been received and reviewed, approved refunds are processed within 12 days.

Our goal is to make the return process clear and convenient while ensuring that returned merchandise can be properly reviewed and handled.

2. Return & Refund Summary

3. 60-Day Return Window

Customers may request a return for an eligible purchase within 60 days from the date the order is delivered.

The 60-day return period is intended to provide sufficient time for customers to receive their merchandise, inspect the items, and decide whether the purchase is right for them.

We recommend contacting Ironenews as soon as possible if you know that you would like to return an item. This allows our support team to provide return instructions and help ensure that the return is handled efficiently.

Return requests submitted after the 60-day return period may not qualify for a return or refund.

4. Return Eligibility

To help ensure that returned merchandise can be accepted and processed, returned products should meet the following conditions:

• The return request is submitted within 60 days of delivery.
• The item is in its original condition.
• The merchandise has not been intentionally damaged or altered.
• The item is suitable for inspection and resale where applicable.
• Any original tags, labels, or packaging that came with the product should be included when reasonably available.
• The returned item corresponds to the order for which the return request was submitted.

Customers should take reasonable care when trying on or inspecting apparel. Items should not be returned with unnecessary stains, odors, damage, or other conditions that occurred after delivery.

5. Clothing Return Requirements

Because Ironenews specializes in denim clothing, including Denim Jeans, Denim Jackets, and Denim Dresses, returned apparel should be handled carefully before shipment.

Customers should ensure that clothing is clean and in appropriate condition for return. Please avoid washing, altering, repairing, or otherwise modifying an item before returning it if the purpose of the return is that the item is not suitable for you.

If an item arrives with a manufacturing defect, shipping damage, or another issue that was not caused by the customer, please contact our support team before sending the merchandise back whenever possible. This allows us to review the issue and provide appropriate instructions.

6. How to Request a Return

To begin a return, contact Ironenews at support@ironenews.com within the 60-day return period.

Please include your order number and the reason for your return. If the item has a defect, damage, or another issue, please provide a clear description and photographs when available. This information helps our team review the request efficiently.

7. No Return or Restocking Fees

Ironenews does not charge a return fee or restocking fee for eligible returns made in accordance with this policy.

Customers will not be charged an additional restocking fee simply because an eligible product is returned within the applicable 60-day return period.

If any specific shipping or carrier-related cost may apply in a particular return circumstance, our support team will provide the relevant information before the return is completed.

8. Refund Processing

After an eligible returned item has been received and reviewed, Ironenews will process the approved refund within 12 days.

Refunds are issued using the applicable original payment method, subject to the payment provider's processing procedures.

After Ironenews processes a refund, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.

9. Refund Amount

For an approved eligible return, Ironenews will process the applicable refund in accordance with the order and this Return & Refund Policy.

No return or restocking fee is charged by Ironenews for eligible returns. The final amount credited to the customer's account may also depend on the original transaction and the payment method used.

Customers should retain their return shipment information until the return has been received and the refund has been completed.

10. Items That Arrive Damaged or Defective

If an item arrives damaged, defective, or materially different from what was ordered, please contact Ironenews at support@ironenews.com as soon as possible.

Please include your order number, a description of the issue, and photographs showing the merchandise and packaging when possible. Our team will review the information and provide the appropriate next steps.

Customers should not discard significantly damaged merchandise or shipping packaging before contacting us when the packaging or product condition may be relevant to the review.

11. Incorrect or Wrong Item Received

If you receive an item that does not match your order, please contact Ironenews at support@ironenews.com.

Include your order number and information about the product received. Photographs of the product and packaging may also help our team verify the issue and determine the appropriate resolution.

Please wait for return instructions before sending an incorrect item back so that the return can be properly associated with your order.

12. Exchanges

If you would like a different size, style, or product, please contact our support team before sending your original item back.

Availability can change, so an exchange may depend on current inventory. When an exchange cannot be arranged, our team can provide information about the applicable return and refund process.

13. Return Shipping

To request a return, customers should first contact Ironenews at support@ironenews.com and wait for the applicable return instructions.

Ironenews does not charge a return or restocking fee for eligible returns. Any specific instructions regarding the shipment of a returned package will be provided by our support team based on the circumstances of the return.

Customers should package returned merchandise securely to help prevent damage during transportation. We recommend retaining the shipment receipt or tracking information until the return has been confirmed as received.

14. Returns After the 60-Day Period

The standard return period is 60 days from the delivery date. Return requests received after this period may not be eligible for a refund or return.

For this reason, customers who are considering a return should contact our support team before the 60-day period expires.

15. Refund Timing

Once an eligible returned item has been received and approved, Ironenews will process the refund within 12 days.

The refund processing period refers to the time required by Ironenews to process the approved refund. Once the refund has been submitted, the customer's bank or payment provider may require additional time to make the funds available in the account.

16. Customer Responsibilities During a Return

To help us process your return efficiently, customers should:

• Submit the return request within 60 days of delivery.
• Provide the correct order number and product information.
• Follow the return instructions provided by Ironenews.
• Package the merchandise securely for return shipment.
• Return the correct product associated with the order.
• Keep return shipment confirmation or tracking information until the return is resolved.
• Contact our support team promptly if a problem occurs during the return process.

17. Return & Refund Timeline at a Glance

18. Changes to This Return & Refund Policy

Ironenews may update this Return & Refund Policy when necessary to reflect changes to our return procedures, refund processing, products, customer service practices, or other business operations.

The current version published on the Ironenews website provides the most up-to-date information regarding our return and refund procedures. Customers are encouraged to review this policy before requesting a return.