Cancel/Change Order

1. Our Order Change & Cancellation Commitment

Ironenews makes reasonable efforts to accommodate cancellation and change requests when they are received early enough in the order process.

Because orders may move quickly from payment confirmation to fulfillment, we cannot guarantee that every cancellation or change request can be completed. The ability to modify or cancel an order depends on the current processing status of the order.

2. Order Cancellation & Change Summary

3. When Can I Cancel My Order?

You may request cancellation after placing an order by contacting Ironenews at support@ironenews.com.

Cancellation requests are most likely to be successful when they are received before the order has entered fulfillment, been packed, or been transferred to a delivery carrier.

Once an order has progressed to a stage where it can no longer be intercepted or modified, cancellation may not be possible.

Submitting a cancellation request does not automatically cancel an order. Our team must review the order status and confirm whether cancellation can still be completed.

4. Order Processing Schedule

Ironenews normally processes orders Monday through Friday. Our daily order cut-off time is 5:00 PM EST.

Standard handling time is approximately 1 business day. Because orders may begin processing shortly after they are received, customers should submit cancellation or change requests as quickly as possible.

The processing schedule is provided for general guidance. An order may enter fulfillment sooner than expected depending on inventory, warehouse operations, order volume, or other circumstances.

5. How to Request an Order Cancellation

To request a cancellation, email support@ironenews.com as soon as possible.

Please include the following information in your message:

• Your full name.
• Order number.
• Email address used to place the order.
• A clear request to cancel the order.
• Any additional information that may help us identify the order.

Providing complete information helps our customer support team locate the order and determine whether cancellation is still possible.

6. How to Change an Order

If you need to modify an order, contact Ironenews at support@ironenews.com as soon as possible.

Depending on the status of your order, we may be able to assist with certain changes, including:

• Changing the size of an apparel item.
• Changing the color or available variation.
• Changing the quantity of an item.
• Removing an item from an order before fulfillment.
• Changing an eligible product before fulfillment.
• Correcting an incomplete or incorrect shipping address before shipment.

Not every change can be accommodated. Changes are subject to inventory availability, order status, payment requirements, fulfillment progress, and whether the order has already been packed or shipped.

7. Changing a Shipping Address

If you entered an incorrect shipping address, contact Ironenews immediately at support@ironenews.com.

We will make reasonable efforts to update the address if the order has not yet been shipped. However, once an order has been transferred to a carrier, we may no longer be able to change the delivery address.

Customers are responsible for providing a complete and accurate shipping address during checkout. An address change request is not considered completed until Ironenews confirms that the change has been successfully made.

8. Changing Size, Color, or Product

Ironenews sells denim apparel, including Denim Jeans, Denim Jackets, and Denim Dresses. Customers may occasionally need to change the size, color, style, or product selected in an order.

If you contact us before fulfillment begins, we will make reasonable efforts to determine whether the requested modification can be made.

Product changes are subject to inventory availability. If the requested replacement item has a different price, our support team may provide instructions regarding the applicable price difference or refund before completing the change.

If the order has already shipped, the requested change generally cannot be made while the package is in transit. In that situation, customers may need to use the applicable return process after delivery.

9. Changing Order Quantity

If you need to increase or decrease the quantity of an item after placing an order, contact our support team as quickly as possible.

A quantity change may be possible if the order has not entered fulfillment. Additional items may be subject to current inventory and applicable pricing.

If the requested quantity change cannot be made to the original order, our support team may provide alternative instructions depending on the circumstances.

10. Orders That Have Already Shipped

Once an order has been shipped and transferred to USPS, UPS, FedEx, or another applicable carrier, Ironenews generally cannot cancel, modify, or change the contents of the shipment.

Customers should use the tracking information provided with the shipment to monitor delivery progress.

If you no longer want an item after it has been shipped or delivered, please refer to the Ironenews Return & Refund Policy for information about eligible returns.

11. Cancellation After Shipment

A cancellation request submitted after shipment generally cannot stop the package from being delivered.

If you contact us after the package has shipped, our support team will explain the available options based on the shipment status.

For eligible merchandise that has already been delivered, the applicable return process may be used instead of order cancellation.

12. Refunds for Approved Cancellations

When an order cancellation is successfully approved before fulfillment or shipment, Ironenews will process the applicable refund for amounts paid for the canceled order or canceled items.

Approved refunds are processed within 12 days, consistent with our Return & Refund Policy.

After Ironenews processes a refund, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or other financial institution.

13. No Cancellation or Change Fee

Ironenews does not charge a separate administrative fee simply for submitting a cancellation or change request.

However, a cancellation or change is not guaranteed after an order has entered fulfillment or shipment. Any applicable financial adjustment will depend on the status of the order and the circumstances of the requested change.

Eligible returns are also subject to the Ironenews Return & Refund Policy, which does not charge a return or restocking fee for eligible returns.

14. If Your Cancellation Cannot Be Completed

If an order has already been processed or shipped and we cannot complete the requested cancellation, our support team will explain the available options.

Depending on the circumstances, you may be able to receive the package and request a return under our Return & Refund Policy.

Customers should not refuse a shipment solely because they have submitted a cancellation request without first contacting our support team, as refusing delivery may affect how the package is handled and returned.

15. How to Request a Change or Cancellation

16. Order Change & Cancellation Timeline

17. Customer Responsibility

Customers are responsible for reviewing order information carefully before completing checkout.

This includes verifying:

• Selected products.
• Product sizes and available variations.
• Product quantities.
• Shipping address.
• Billing information.
• Email address and contact information.
• Order total and applicable shipping charges.

Reviewing this information before submitting an order can help prevent delays and reduce the need for post-purchase changes.

18. Address Accuracy

Ironenews is not responsible for delays or delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer, subject to applicable law.

If you discover an address error after placing your order, contact us immediately. We will make reasonable efforts to correct the address before shipment when possible.

19. Changes to This Policy

Ironenews may update this Cancel / Change Order Policy when necessary to reflect changes in our order processing procedures, fulfillment operations, customer service practices, or applicable requirements.

The current version published on the Ironenews website provides the most up-to-date information regarding order cancellations and modifications.

20. Contact Ironenews

If you need to cancel or change an order, please contact our support team as soon as possible. We recommend including your order number in the first message so that we can locate your purchase quickly.